Terms and conditions

These Terms and Conditions govern your use of Wettzo Casino’s website and related services. By registering an account, making a deposit, or otherwise using the services, you accept and agree to be bound by these Terms. Please read them carefully and retain a copy for your records. If you have questions, contact us at [email protected].

1. Legal Status

1.1 License Number: Wettzo Casino operates under an online gambling license issued by the Anjouan Offshore Finance Authority and holds an Anjouan eGaming License. The exact numeric license identifier is not publicly listed.

1.2 Issuing Authority: The license is issued by the Anjouan Offshore Finance Authority. The Authority provides a regulatory framework for remote gaming services and oversees certain operational standards applicable to licensees.

1.3 Jurisdiction: Wettzo Casino is licensed under Anjouan remote gaming legislation. Regulatory oversight and formal dispute procedures are governed under the jurisdiction associated with that license.

1.4 Allowed to Operate in Canada: Wettzo Casino accepts players from Canada, offers CAD-supported accounts and localized promotional values to Canadian players unless local law provides otherwise. Eligibility to play remains subject to each user’s local legal environment and these Terms.

2. Registration and Login Process

2.1 Step-by-Step Process: To open an account you must (a) visit the official Wettzo Casino website and select Register, (b) complete the registration form providing accurate personal details and selecting your account currency, (c) confirm you meet age and eligibility requirements and accept these Terms, (d) verify your email address using the activation link sent to you, and (e) log in to your account. Two-factor authentication may be offered or required for enhanced security.

2.2 Is KYC/ID Verification Required: Yes. Wettzo Casino implements Know Your Customer (KYC) checks. You must provide valid identification, proof of address, and payment method verification when requested, particularly before processing withdrawals or when risk checks require verification.

2.3 Time to Activate Account: Basic account activation occurs on email confirmation and is typically immediate. KYC verification processing times vary; reviews are generally completed within a few hours up to 48 hours de on document clarity and volume of requests.

2.4 Terms of registrations (minimum age, one account per user, and restricted countries): You must be at least 18 years old to register. Only one account per person, household, email, or IP address is permitted. Multiple accounts may be closed and any associated funds or bonuses forfeited. Certain jurisdictions are restricted (see section 12.5). Residents of restricted jurisdictions may not open accounts or participate in real‑money gaming.

3. Games and Software Providers

3.1 Top Games: Wettzo Casino provides a selection of popular slots and live dealer titles. Examples of commonly featured games include Gates of Olympus, Starburst, Sweet Bonanza, Book of Dead, and Lightning Roulette. Featured titles may change periodically.

3.2 Software Providers: Games are supplied by multiple third‑party studios, including Pragmatic Play, NetEnt, Play’n GO, Evolution, Microgaming, Yggdrasil, Red Tiger, Quickspin, Betsoft, and ELK Studios. These providers maintain their own certification and testing regimes.

3.3 Total Game Count: The game library comprises several thousand titles across slots, table games, live casino, jackpots and other categories. The exact total may vary as content is added or removed.

3.4 Game Categories: Available categories include video slots, classic slots, progressive jackpots, Megaways titles, RNG table games (e.g., roulette, blackjack, baccarat, poker variants), live dealer games, instant games and occasional specialty games such as keno and scratch cards. Contribution rates to bonus wagering vary by category.

4. Bonuses and Promotions

4.1 Welcome Bonus (Amount, % Match, Free Spins): Wettzo Casino may offer a multi‑tier welcome package. Representative offers include percentage matches and free spins with headline examples such as up to 140% match to C$900 plus up to 650 free spins. Offer structure, percentages and caps are set out in each specific promotion.

4.2 Welcome offers specific to Canada: Where specified, promotional amounts and limits are displayed in CAD for Canadian players. CAD wallets and localized promotion values do not alter the applicable promotional rules and restrictions.

4.3 Process of activation for Welcome Bonus: To claim a welcome offer you must register, log in, select CAD as your account currency if desired, make a qualifying deposit meeting the stated minimum, and apply any required promo code or select the offer during deposit. Bonus funds and free spins are credited according to the promotional terms.

4.4 Wagering Requirements: Bonus funds are subject to wagering requirements as stated in the specific promotion. Typical playthrough requirements are approximately 30× the bonus amount. Additional deposit turnover requirements (for example, a 2× deposit turnover) may apply before withdrawals are permitted.

4.5 Time Limits: Bonus funds and free spins must be used and wagered within the timeframe specified in the promotion. Typical timeframes are 7–14 days for match bonuses and 24–72 hours for free spin packages. Failure to meet time limits results in forfeiture of the bonus and related winnings.

4.6 Recurring Promotions: Wettzo Casino may run recurring promotions, such as weekly reloads, cashback campaigns, promotional wheels and sportsbook incentives. Each promotion is governed by its own detailed terms and conditions.

4.7 Cashback Offers: Cashback campaigns reimburse a percentage of net losses over a defined period and are paid according to the specific campaign rules. Cashback may be credited as bonus funds subject to wagering requirements unless otherwise stated.

4.8 Reload Bonuses (list any available): Reload bonuses may be offered periodically to existing players, including second/third deposit tiers within onboarding sequences, weekly reloads and targeted high‑roller offers. Eligibility, caps and playthroughs are specified in each promotion.

4.9 Free Spins Bonuses: Free spins are issued only on nominated slot titles identified in the relevant promotion. The value per spin and eligibility requirements are stated in each offer. Winnings from free spins may be subject to maximum conversion limits and wagering requirements.

4.10 General Bonus Terms and Conditions: Slots typically contribute 100% toward wagering requirements unless expressly excluded. Table and live games often contribute at reduced rates or may be excluded. A maximum bet limit applies while wagering bonus funds (commonly between C$5 and C$10 per round). Bonus abuse, irregular play or circumvention of promotional rules may lead to forfeiture of bonuses, closure of accounts and retention of funds.

5. VIP and/or Loyalty Program

5.1 VIP Tiers and Rewards: Wettzo Casino operates a multi‑level VIP program with tiered benefits. Typical rewards include enhanced cashback, personalized promotions, access to VIP tournaments, a dedicated account manager at higher tiers, and increased withdrawal limits.

5.2 How to Qualify: Progress through VIP tiers is based on wagering activity, deposit volume and accrual of loyalty points. Wettzo Casino may also extend invitations to select players based on activity and account history.

5.3 Loyalty Program Description: Loyalty points are earned by placing real‑money bets. Points may be redeemable for bonus funds, free spins or other rewards as specified in the loyalty program rules.

5.4 Loyalty Program Rules: Points are earned at fixed rates which vary by game type (for example, a representative earning rate is 1 point per approx. C$10 wagered on eligible slots). Points are non‑transferable, subject to minimum redemption thresholds, and may expire after periods of inactivity. Redeemed rewards are subject to standard wagering and maximum bet restrictions.

6. Payment Methods and Banking Terms

6.1 Deposit Methods (Min/Max, Processing Times, Fees): Wettzo Casino accepts deposits using common methods including Visa, Mastercard and selected e‑wallets. The minimum deposit is typically equivalent to €10 or approx. C$10. Deposits are usually processed instantly. Wettzo Casino does not normally charge deposit fees; third‑party payment providers may apply their own fees.

6.2 Withdrawal Methods (Min/Max, Processing Times, Fees): Withdrawals are processed to approved payment methods where possible. The minimum withdrawal is typically equivalent to €10 or approx. C$10. Withdrawal processing times vary by method and verification status and may take up to seven days in certain circumstances. Wettzo Casino does not generally levy standard withdrawal fees; however, failure to meet specified turnover or verification requirements may result in fees or adjustments as set out in these Terms.

7. Key Terms and Conditions

7.1 Bonus Terms (Wagering, Max Bet, Game Restrictions): The specific wagering, maximum bet and game contribution rates are set out in each promotion. Unless stated otherwise, bonuses and promotional balances are subject to wagering requirements, contribution restrictions and maximum bet limits while wagering bonus funds.

7.2 Deposit Limits: Players may set personal deposit limits via responsible gambling tools. Minimum deposits are generally around C$10. Maximum deposit limits may vary by payment method, account verification status and VIP tier.

7.3 Withdrawal Limits: Wettzo Casino may apply cumulative or periodic withdrawal limits. Where applicable, such limits are described in account terms or communicated to players. Large wins may be paid in installments at Wettzo Casino’s discretion in accordance with these Terms.

7.4 Account Restrictions: Wettzo Casino may restrict, suspend or close accounts for reasons including underage gambling, multiple account ownership, suspected fraud, chargebacks, failure to provide requested verification documents, bonus abuse, violation of these Terms, long‑term inactivity, or requests for self‑exclusion.

7.5 Limitation of Liability: Wettzo Casino and its affiliates shall not be liable for indirect, incidental, special or consequential damages arising from use of the services. Wettzo Casino’s total aggregate liability for direct losses arising from use of the site shall be limited to amounts paid by you to Wettzo Casino in the 12 months preceding the claim, except where prohibited by applicable law.

7.6 Governing Law and Dispute Resolution: These Terms and any disputes arising from use of the services are governed by the laws applicable to the license and regulatory framework under which Wettzo Casino operates. Disputes should be raised in writing to [email protected] in the first instance. Where available, Wettzo Casino’s internal complaint procedures and the relevant licensing authority’s dispute resolution processes may apply.

7.7 Account Closure and Funds: If your account is closed in accordance with these Terms, Wettzo Casino will process any eligible withdrawals after verification and subject to bonus and wagering requirements. Funds may be withheld investigation into suspected irregular activity.

7.8 Amendments: Wettzo Casino may amend these Terms from time to time. Material changes will be notified to active account holders by email or site notice. Continued use of the services following notice constitutes acceptance of the amended Terms.

8. Mobile and Technical Features

8.1 App Availability (iOS/Android): Wettzo Casino focuses on a mobile‑optimized browser experience and does not provide a dedicated native app in major app stores at this time. Users may add a web shortcut to their device for app‑like access.

8.2 Mobile Browser Optimization: The site uses responsive design and HTML5 game delivery to support modern mobile browsers on Android and iOS without plugins. Menus, game tiles and cashier pages adapt to smaller screens.

8.3 User Experience and Speed on Mobile: Performance depends on device and connection. Under stable network conditions, loading of games and navigation is designed to be efficient. Lobby filtering and account functions are accessible on mobile devices.

8.4 Process of registration on mobile: Registration on mobile follows the same steps as desktop. KYC documents may be uploaded directly from a smartphone by photographing required documents during the verification process.

9. Security and Fair Play

9.1 SSL & Encryption Standards: Wettzo Casino employs industry standard encryption (such as TLS 1.2 or TLS 1.3) to protect account credentials and financial data transmitted between users and the website.

9.2 RNG & Game Fairness (Auditors like eCogra/iTech Labs): Games are supplied and certified by third‑party software providers. Many providers test their random number generators and game fairness with independent test houses. Wettzo Casino relies on provider certifications and the audit regimes applying to those suppliers.

9.3 Customer Support (Channels, Response Time): Customer support is available via live chat and email. The primary email is [email protected]. Live chat response times may be near‑instant to a few minutes; email responses may take several hours to up to one business day depending on case complexity.

9.4 Support Availability (Hours, Languages): Support operates on a near 24/7 basis for live chat and is primarily offered in English. Additional languages may be supported depending on staff availability. French‑Canadian language support is not guaranteed.

10. Responsible Gambling Features

10.1 Tools (Deposit Limits, Time-Outs, Self-Exclusion): Wettzo Casino provides responsible gambling tools including personal deposit limits (daily, weekly, monthly), temporary time‑outs and longer term self‑exclusion options. Requests for exclusion or assistance can be made via account settings or by contacting [email protected].

10.2 Links to Support Organizations: Wettzo Casino provides general responsible gambling guidance. Where available, external helplines and support resources may be referenced. Users are encouraged to consult local support services appropriate to their jurisdiction for additional help.

11. Advantages and Disadvantages

11.1 Pros: Wettzo Casino offers a large multi‑provider game library, CAD support and localized promotion values for Canadian players, multi‑tier promotional campaigns, and a structured VIP/loyalty program designed to reward regular play.

11.2 Cons: Wettzo Casino operates under an offshore license rather than provincial Canadian regulators; withdrawal processing times may vary and take up to seven days depending on verification and payment method; certain promotional conditions such as a 2× deposit turnover and standard wagering requirements apply; no native mobile app is currently provided.

12. General Casino Information

12.1 Year Founded: Wettzo Casino launched in the market in or around January 2025–2026.

12.2 Operator/Parent Company: The platform is operated by Borse Limited, which is responsible for the operation of the site under the applicable license.

12.3 Supported Languages: The primary language of the site and support is English. Additional language versions may be provided for other markets.

12.4 Accepted Countries: Wettzo Casino accepts players from a range of international jurisdictions that are as restricted. Acceptance of players is subject to local law and eligibility checks.

12.5 Restricted Countries: Residents of the following jurisdictions are not permitted to open accounts or play for real money: Afghanistan, Armenia, Belarus, Belgium, Bulgaria, China, Curaçao, Cyprus, Denmark, Estonia, Georgia, Iran, Iraq, Israel, Lithuania, Malta, Moldova, Myanmar, Romania, Russia, North Korea, Netherlands, Netherlands Antilles, Sweden, Ukraine (including Crimea), United Kingdom, United States of America, and Côte d’Ivoire. Additional restrictions may apply and are listed in your account terms.

12.6 Short brand description: Wettzo Casino is an offshore‑licensed online casino targeting international players with a large multi‑provider games portfolio, CAD support for Canadian players, and a loyalty program featuring tiered benefits and cashback mechanics.

Contact: For questions, complaints or support, email [email protected].